American Moving Experts LLC

I would like to recount the unbelievably bad experience and bad service that I had with AME. It started out well with Kyle Lavelle, whom I had 3 – 4 conversations with. We talked about the move, and about insurance - if there was a need- he didn’t think so. I was concerned about expensive dishes we had (which came out OK in the delivery).

We talked about the need to have the move done on a certain time frame. We agreed that the move from Strongville, OH to Cedar Creek, TX would start with the loading of furniture on April 1. We also agreed, that if needed, April 2 could be used as the alternate move-out day as long as the movers would finish at 2PM so that I could catch a flight around 4:30. I would be there when they loaded the truck.

All seemed to be going well. I got a call from the moving help desk that the move would take place on Sat, Apr 2, so I had to wait in the hotel I was at the extra day. I reiterated to the AME rep on the phone that the inventory and loading needed to be done in the morning and the AME rep said that was clear and was documented with the shipper.

In the morning of Apr 2, I got a call from Mark (216 258-6963) from American Knights Shipping, who said they were not able to come to perform the inventory and load my goods. I immediately emailed, called, and texted AME. Mark wanted to do the inventory and loading of goods early the next week? (Mon? Tue?...) (It was Tues when they finally loaded the truck).

I dialed Kyle Lavelle’s direct phone because I told him I would be calling him if there were problems as he agreed to that in our earlier discussions. THIS SITUATION WAS A PROBLEM. Now I was faced with staying two extra days in a hotel, and missing a family get-together that evening. In my communications with AME, I asked for emergency help (leaving a message). I had already checked out of the hotel and had to make a decision whether to check back in, but I was not giving up on getting the problem solved.

After several calls, leaving voice mails, text, and email, etc with AME, and calls back and forth with Mark from American Knights, Mark said he would come at noon. I changed my flight to accommodate a few hours later. I was able to leave my luggage at the hotel so I took a taxi to the storage place. There I waited two hours. I texted and left a phone mail for AME during that time with the concern that Mark had not shown up. I adjusted my flight again. Finally I was able to contact Mark by phone who “readjusted” his time to be 2:30pm. Not so, after a few more calls with Mark, he showed up at a little before 4pm and causing me to have to reschedule a new airline ticked in the late evening (I believe leaving at 9pm).

Mark was very regretful and apologetic to me for being so late and not being able to load anything. He came in a car to do inventory only - and then said they would pick up the shipment on Monday (?). So I would not be on hand to watch the truck being loaded. He hurriedly made out an inventory list, which was mostly unreadable, especially through the carbon copies. We also talked about the 55” Samsung TV which was lightly wrapped in a blanked in the storage unit. He assured me that he would have it wrapped properly for transport since the wrapping was inadequate.

The inventory was “completed” according to Mark, though exceedingly hurried. I did not have a chance to go over it thoroughly – it was hard to read. (The lock and key was supposed to be sent to me in Texas but I did not receive). Mark had the goods picked upon Tues morning, which is specified on one of the documents.

Upon receipt the unloaders had a clear space from the garage door into the house I was watching and saw the TV laying in the truck laying on one of its corners. It was not wrapped the way Mark said it would be. I notice the screen was busted.

I caught the last flight out that evening missing a significant family gathering- very unpleasant, full of anxiety. No opportunity to view the loading.

Therefore, I hold AME responsible.

I also hold AME responsible, because of the delay and rush, causing the TV to not be adequately prepare for travel. I was not able to be at the storage facility for loading the truck.

[some omitted due to length]

AME should compensate me for the loss of the TV ($650) and the loss due to changing flights multiple times (approx. $350) – due to the incompetence of not following the customer’s instructions and not providing service in the agreed upon time frame.

A few weeks later, I repeatedly tried to call Kyle from AME. I left phone messages, sent texts, emails, etc. I tried all the numbers he gave me. I got though a few times and someone answered and I asked for Mark; they said he was there and they would go get him – but then it was diverted to someone else or I was asked to call back. THEY COULD AT LEAST LISTEN TO MY STORY!

I should be compensated with the reimbursement of the $991.99 payment I made to AME.

Regards, Richard Breitling

Move size: 2 Bedroom Home Service cost: $3000

I used them for a move from Ohio to Texas. The sales pitch by Kyle was convincing and I he agreed if I had problems that I would call him directly. I was delayed one day on pickup, kind of routine as they went to the next "alternate" day. I was told in the morning they could not pick up my belongings from the storage area. I texted AME, called and left messages.

After begging the shipper they hired, he said he would come at 12 noon. I waited for 2 hours. He adjusted his time to 2:30, and finally got there at just before 4. This multiple "adjustments" caused me to delay a flight I had 3 times and cost me $350. When the shipper came he did so without a truck and said he would inventory everything and then ship it next week. I would not be there when loading the truck. I mention that a large screened TV needed better wrapping, and he said he would do it. So I gave the key to the storage area to him after he hurriedly filled out an inventory sheet which you can barely read.

Upon receiving the goods in Texas, I notice the TV was NOT wrapped properly and the screen was busted. If I had been there, it would have been properly wrapped but apparently the shipping rep, Mark, did not remember to wrap it.

I tried numerous time over several weeks to contact Kyle, the original contact from AME and I was always redirected or told to call back. He did not keep his word. After the sale, he was null and void.

This get my ire up when they don't keep their word. This whole move cost me a $650 TV plus another $350 of rescheduled flights. It was agreed that they would finish before my original flight took off. No schedule was met, I could not call for help, they wouldn't help me afterwards, and it cost me another $1K. People who will not follow through are also not honest.

I will escalate this issue as it is not right for people to get a chance to present their side - hidden behind legaleze. I contested the charge on my credit card, but you almost have to have a legal document and details of everything that went on.

If you venture to use this company, record every conversation, track every detail. I will be active in spreading the word about this company until they reimburse me the $1K I lost.

Move size: 2 Bedroom Home Service cost: $2700

Recently my significant other got an amazing job offer in California. We had to move to the new town within a few weeks. This sounded like crazy talk to my partner and I until we found American Moving Experts. We called the company right away the next morning and the gentlemen on the phone was very polite and quick to respond with a moving date, and price of $2899 which was very affordable. If we ever need to move again we know who to call. We are now moved into our beautiful new home with nothing broken, dented, or even scratched! If you need a low cost and very efficient moving company call American Moving Experts.

Move size: 3 Bedroom Home Service cost: $1900

Even though I loved living in New Jersey, I was looking forward to moving back to Ohio to be near my family. I thought I had a mover lined up and ready to go. Unfortunately, when I called to confirm, the mover had no notice of my reservation. That’s when American Moving Experts came to the rescue. They were able to meet my timeline for moving on short notice at a very competitive price of $2500. Not only were their employees very professional and careful with all of my belongings, but they also worked quickly and my move went off without a hitch. American Moving Experts is definitely a company I would use again and I will recommend to all of my friends.

Move size: 3 Bedroom Home Service cost: $3600

This was an enjoyable experience although moving usually is anything but enjoyable! From my initial contact until the finish, I was nothing but pleased. The estimator was prompt and actually interested in my move; the scheduler was so in tune with my needs; and, the personnel who did the job were polite, clean, knowledgeable, prompt, and thorough. What a great company! I am going to share their name with anyone who is interested in moving without all of the fuss and fear. American Moving Experts is my go to and thanks to Google for sending me to them!

Move size: 3 Bedroom Home Service cost: $4628

We considered all our options when selecting who to move with. We have a toddler and lots of stuff, and we were moving during a very hectic period in our lives where we could not handle one extra ounce of stress. Detail and attentiveness from the very first day, communication throughout, and a kind, caring and fast moving team on the day of! I cannot say enough good things about the moving team - they worked efficiently, interacted with our family members, provided direction and advice, and were an absolutely delightful addition to the moving team. Our final invoice came out to be less than our original quote, and nothing was damaged or even dinged throughout the entire day. THANK YOU American moving experts!

Move size: 3 Bedroom Home Service cost: $3650

Quick snapshot. Pickup window 28th-30th. Team no call no showed on the 29th, couldn't come the 30th due to truck problems and then no call no shows again today after promising if I waited an extra day (technically it's two additional days) with a meager discount, I would have no problems. It's the 4th of July weekend, I'm in a new house with 3 kids and nothing in it. Young lady from customer service had an attitude. That was great. This company has my money and I don't have my property. That's crazy.

Move size: 4 Bedroom Home Service cost: $3600

This has been a nightmare experience for my family. We hired American Moving Experts to help us with a move from Colorado to Texas. They quoted us far less than the other companies we got quotes from (should have been a HUGE red flag) but they said that it was because they were delivering a military family's stuff to the area and we were backfilling the truck. I did not realize that they aren't the actual people who will be moving our stuff but contract the job out to a 3rd party moving company. When the movers actually showed up to our house, American Moving Experts apparently had not communicated with them that they were supposed to pack our house (a service we paid for as well). In addition, American Moving Experts incorrectly quoted our move. The movers said we owed an additional $2,800 to cover the extra cubic footage (which they demand all UPFRONT before they would pack our things), OH and because American Moving Experts incorrectly estimated how much we had (this is after TWO extensive phone calls going over the belongings we needed moved and how big they were), the movers said they DIDN'T have room for all of our stuff and that they couldn't pack it all. They brought a 26 foot truck! We tried repeatedly that day to get someone on the phone at American Moving Experts to try to explain the discrepancy (this was a Friday afternoon) but had to leave message after message with no return phone calls. We finally heard from someone named Maggie, who called my husband. She said that we had too much stuff and tried to lay the blame at our feet. Finally, she said that she would work with us to try to reduce how much we owed because of their mistake. She gave my husband a phone number to call to work out the final billing (which turned out to be her personal cell - how were we supposed to know...she gave it to us!) which he did almost every day the next week with no response from her. She finally responded to my husband a week later that he need to stop calling the number SHE GAVE HIM, because it was her personal cell number. After not hearing from anyone for two weeks (Yes, we STILL do not have our belongings), I finally called their customer service line and spoke with someone named Brooke who said she would call the dispatch to see what the ETA of our belongs was. She was very nice, but after telling me she would call me back she didn't. I waited another day and then called her again. I spoke to her again and she apologized for not calling and said that our stuff was on a truck but they were waiting for the driver and that it would be ANOTHER week before it got here but I should get a phone call sometime next week confirming the date. I also asked her to give me a final total of what we owed the movers so we were not caught off guard when they did show up. She said she would call Friday with the final bill of lading...but I never heard from her. At this point I am not confident that we will actually get our belongings and am considering hiring a lawyer to help us.

Move size: 4 Bedroom Home Service cost: $8400

Our first pickup date was August 2nd. The driver didn't have current registration on his vehicle and was denied entry to the military base. On August 3rd we waited all day to be told that the truck was full and this carrier could no longer service our move. Finally, movers made it onto base the 7th. They then quoted us $2,000 over our original price and told us they did not go by weight. We are required to have weight tickets for the military. The quoted amount is also far over the amount the military will allow. This has been a stressful and complicated ordeal for us. We are feeling taken advantage of and now have to find other means of transportation for our belongings. The deposit not being refunded is also an issue considering the cancelation would never have happened if the services we paid the deposit for had been rendered.

Move size: 2 Bedroom Home Service cost: $3586