American Moving Experts LLC

I would like to recount the unbelievably bad experience and bad service that I had with AME. It started out well with Kyle Lavelle, whom I had 3 – 4 conversations with. We talked about the move, and about insurance - if there was a need- he didn’t think so. I was concerned about expensive dishes we had (which came out OK in the delivery).

We talked about the need to have the move done on a certain time frame. We agreed that the move from Strongville, OH to Cedar Creek, TX would start with the loading of furniture on April 1. We also agreed, that if needed, April 2 could be used as the alternate move-out day as long as the movers would finish at 2PM so that I could catch a flight around 4:30. I would be there when they loaded the truck.

All seemed to be going well. I got a call from the moving help desk that the move would take place on Sat, Apr 2, so I had to wait in the hotel I was at the extra day. I reiterated to the AME rep on the phone that the inventory and loading needed to be done in the morning and the AME rep said that was clear and was documented with the shipper.

In the morning of Apr 2, I got a call from Mark (216 258-6963) from American Knights Shipping, who said they were not able to come to perform the inventory and load my goods. I immediately emailed, called, and texted AME. Mark wanted to do the inventory and loading of goods early the next week? (Mon? Tue?...) (It was Tues when they finally loaded the truck).

I dialed Kyle Lavelle’s direct phone because I told him I would be calling him if there were problems as he agreed to that in our earlier discussions. THIS SITUATION WAS A PROBLEM. Now I was faced with staying two extra days in a hotel, and missing a family get-together that evening. In my communications with AME, I asked for emergency help (leaving a message). I had already checked out of the hotel and had to make a decision whether to check back in, but I was not giving up on getting the problem solved.

After several calls, leaving voice mails, text, and email, etc with AME, and calls back and forth with Mark from American Knights, Mark said he would come at noon. I changed my flight to accommodate a few hours later. I was able to leave my luggage at the hotel so I took a taxi to the storage place. There I waited two hours. I texted and left a phone mail for AME during that time with the concern that Mark had not shown up. I adjusted my flight again. Finally I was able to contact Mark by phone who “readjusted” his time to be 2:30pm. Not so, after a few more calls with Mark, he showed up at a little before 4pm and causing me to have to reschedule a new airline ticked in the late evening (I believe leaving at 9pm).

Mark was very regretful and apologetic to me for being so late and not being able to load anything. He came in a car to do inventory only - and then said they would pick up the shipment on Monday (?). So I would not be on hand to watch the truck being loaded. He hurriedly made out an inventory list, which was mostly unreadable, especially through the carbon copies. We also talked about the 55” Samsung TV which was lightly wrapped in a blanked in the storage unit. He assured me that he would have it wrapped properly for transport since the wrapping was inadequate.

The inventory was “completed” according to Mark, though exceedingly hurried. I did not have a chance to go over it thoroughly – it was hard to read. (The lock and key was supposed to be sent to me in Texas but I did not receive). Mark had the goods picked upon Tues morning, which is specified on one of the documents.

Upon receipt the unloaders had a clear space from the garage door into the house I was watching and saw the TV laying in the truck laying on one of its corners. It was not wrapped the way Mark said it would be. I notice the screen was busted.

I caught the last flight out that evening missing a significant family gathering- very unpleasant, full of anxiety. No opportunity to view the loading.

Therefore, I hold AME responsible.

I also hold AME responsible, because of the delay and rush, causing the TV to not be adequately prepare for travel. I was not able to be at the storage facility for loading the truck.

[some omitted due to length]

AME should compensate me for the loss of the TV ($650) and the loss due to changing flights multiple times (approx. $350) – due to the incompetence of not following the customer’s instructions and not providing service in the agreed upon time frame.

A few weeks later, I repeatedly tried to call Kyle from AME. I left phone messages, sent texts, emails, etc. I tried all the numbers he gave me. I got though a few times and someone answered and I asked for Mark; they said he was there and they would go get him – but then it was diverted to someone else or I was asked to call back. THEY COULD AT LEAST LISTEN TO MY STORY!

I should be compensated with the reimbursement of the $991.99 payment I made to AME.

Regards, Richard Breitling

Move size: 2 Bedroom Home Service cost: $3000

I used them for a move from Ohio to Texas. The sales pitch by Kyle was convincing and I he agreed if I had problems that I would call him directly. I was delayed one day on pickup, kind of routine as they went to the next "alternate" day. I was told in the morning they could not pick up my belongings from the storage area. I texted AME, called and left messages.

After begging the shipper they hired, he said he would come at 12 noon. I waited for 2 hours. He adjusted his time to 2:30, and finally got there at just before 4. This multiple "adjustments" caused me to delay a flight I had 3 times and cost me $350. When the shipper came he did so without a truck and said he would inventory everything and then ship it next week. I would not be there when loading the truck. I mention that a large screened TV needed better wrapping, and he said he would do it. So I gave the key to the storage area to him after he hurriedly filled out an inventory sheet which you can barely read.

Upon receiving the goods in Texas, I notice the TV was NOT wrapped properly and the screen was busted. If I had been there, it would have been properly wrapped but apparently the shipping rep, Mark, did not remember to wrap it.

I tried numerous time over several weeks to contact Kyle, the original contact from AME and I was always redirected or told to call back. He did not keep his word. After the sale, he was null and void.

This get my ire up when they don't keep their word. This whole move cost me a $650 TV plus another $350 of rescheduled flights. It was agreed that they would finish before my original flight took off. No schedule was met, I could not call for help, they wouldn't help me afterwards, and it cost me another $1K. People who will not follow through are also not honest.

I will escalate this issue as it is not right for people to get a chance to present their side - hidden behind legaleze. I contested the charge on my credit card, but you almost have to have a legal document and details of everything that went on.

If you venture to use this company, record every conversation, track every detail. I will be active in spreading the word about this company until they reimburse me the $1K I lost.

Move size: 2 Bedroom Home Service cost: $2700

Recently my significant other got an amazing job offer in California. We had to move to the new town within a few weeks. This sounded like crazy talk to my partner and I until we found American Moving Experts. We called the company right away the next morning and the gentlemen on the phone was very polite and quick to respond with a moving date, and price of $2899 which was very affordable. If we ever need to move again we know who to call. We are now moved into our beautiful new home with nothing broken, dented, or even scratched! If you need a low cost and very efficient moving company call American Moving Experts.

Move size: 3 Bedroom Home Service cost: $1900

Even though I loved living in New Jersey, I was looking forward to moving back to Ohio to be near my family. I thought I had a mover lined up and ready to go. Unfortunately, when I called to confirm, the mover had no notice of my reservation. That’s when American Moving Experts came to the rescue. They were able to meet my timeline for moving on short notice at a very competitive price of $2500. Not only were their employees very professional and careful with all of my belongings, but they also worked quickly and my move went off without a hitch. American Moving Experts is definitely a company I would use again and I will recommend to all of my friends.

Move size: 3 Bedroom Home Service cost: $3600

I don't want to consider them as a moving company. Their name is American moving Experts. Sometimes they use other name to keep their fake business running. In my cases they didn't do nothing besides very obvious cheating and lying. I found out them as a scammer. Because, they didn't do nothing for me at all as they promised. They took big deposit from me by blatantly lying. They didn't tell me at all that they are only broker not the actual mover. They are extremely dishonest and not having any business ethics. They are very sweet talker until they get your deposit. As soon as the got your money, they will be the worst people in the planet. They customer service knows very well how to misbehave with their customer after getting your deposit.

They took $1630 from me but kept all of my money without giving me any service. They promised me to complete my entire move for $5215.82 but at pick up time they demanded $7916 which was extra $ 2701. They normally take big deposit from you and make you hostage. Their paid agent write good reviews for them to keep the reviews looks good. That's the part of their scam to attract innocent new customers. I don't believe anyone got any good service form them at all. I don't understand at all how they can continue their cheating business without any business morality for long time. So please be aware of them and save your hard earn money.

Move size: 2 Bedroom Home Service cost: $7916

Do not believe the reviews. This company gonna make you a fool, as they did with my family and me.

I've spent a long time checking reviews of moving companies to find an excellent company to make my move from California to Florida, and American Moving Experts seems like a good one. The initial contact and all the sellers were excellent, so I scheduled my move to happen in the next 30 days.

For my surprise, when the movers arrive at my home, they were using a rented truck, and a uniform from a different company. Surprise, they are a dispatcher, and they never mention it. While American Moving Experts have 5 stars reviews everywhere, the company they sent, had 1 star, and bad reviewers everywhere. "For now, everything is with our company" the mover said.

My leasing was expiring, and there was no time to find another company, so I had no option but accepted it. Guess what? I have few missing items, and now, no one takes responsibility for it.

Don't believe this 5-star reviews, or all the sale people, they do it really well, but in the end, they are just a dispatcher to companies with a bad reputation, and don't take the responsibility with whatever happens to your stuff.

Move size: 2 Bedroom Home Service cost: $6500

This was an enjoyable experience although moving usually is anything but enjoyable! From my initial contact until the finish, I was nothing but pleased. The estimator was prompt and actually interested in my move; the scheduler was so in tune with my needs; and, the personnel who did the job were polite, clean, knowledgeable, prompt, and thorough. What a great company! I am going to share their name with anyone who is interested in moving without all of the fuss and fear. American Moving Experts is my go to and thanks to Google for sending me to them!

Move size: 3 Bedroom Home Service cost: $4628

We considered all our options when selecting who to move with. We have a toddler and lots of stuff, and we were moving during a very hectic period in our lives where we could not handle one extra ounce of stress. Detail and attentiveness from the very first day, communication throughout, and a kind, caring and fast moving team on the day of! I cannot say enough good things about the moving team - they worked efficiently, interacted with our family members, provided direction and advice, and were an absolutely delightful addition to the moving team. Our final invoice came out to be less than our original quote, and nothing was damaged or even dinged throughout the entire day. THANK YOU American moving experts!

Move size: 3 Bedroom Home Service cost: $3650